Managed Support Plans
Business Basic is a innovative management plan. This includes consistent monitoring of servers and desktops with patch and backup management services provided as well as remote server & desktop support from our IT professionals. This package is perfect for a small business with a small IT budget and is need of IT security by being able to detect issues quickly and resolve issues to reduce downtime and protect valuable data from being lost.
Business Essentials PLUS offers the additional Business Essential plan with a faster response time, discounted rates for service call outs and flat rate fees. This plan is ideal for companies that require small IT issues solved quickly with lower rates to maintain a stable IT budget as they understand the importance of their IT infrastructure, with the need for the moderate level of support and services by our experienced technicians.
This plan includes Business Essentials & PLUS with additional benefits. This plan provides the ultimate protection for our clients IT infrastructure with grade A insurance & the fastest response times. This package is designed to ensure their business is running smoothly as soon as possible if any issues occur, while being provided with business class support and services to ensure maximum productivity for businesses that cannot afford downtime.
TEL: (02) 9593 4776
FAX: (02) 9593 4860
SHOP: SHOP 2-26, CLAREVILLE AVENUE, SANS SOUCI
EQUIPT provides innovative IT support managed services which help improve productivity and security.
We have developed three (3) customisable Managed Support Plans to match your unique business requirements.
Every Journey’s different! Our innovating RMM platform supports early detection and remediation of issues before they cause risk of costly downtime or data loss. We will also generate regular reports that provide insight into your IT system including the business value and services being received which will help you plan and budget for future IT expenses.
Remote Monitoring & Management
EQUIPT carefully monitor your system 24/7. This includes monitoring for alerts and providing innovative resolutions remotely which is often before the user realises that there is a problem.
The monitoring system allows our technician to quickly connect to you from our support desk to resolve any query or problem remotely reducing downtime and costs while giving your business the security and support it needs to operate efficiently to maximise productivity.
Remote Control Monitoring business IT Systems
Proactive Monitoring & Alerting
Service Desk, Time Tracking & Billing
Our time tracking modules help your business capture 100% of your teams progress with our support tickets that can be converted into emails. This allows employees to quickly and efficiently record their time and allocate pre-defined tasks and service requests. Through this effective time tracking method, you can efficiently analysis the time spent on a request to then be able to discover better methods to improve the time consistency and services provided for the organisation and to the customers.
We understand the ability to track and bill invoices on time is important to running a business. EQUIPT can provide you with a flexible automotive billing schedule to give you the ability to track & bill for products or services delivered, for a one-time or recurring basis. This allows your business to manage the entire process with creations of transaction and routing capability, to invoicing in and out on time, this reduces billing errors, cuts time in half and improves customer satisfaction.
Cloud Based Managed Anti-Virus & Internet Security
EQUIPT leading partners: