T: (02) 9593 4776 / F: (02) 9593 4860 / Shop 2-26, Clareville Avenue, Sans Souci, 2219, N.S.W Australia
Support & Maintenance

Connecting People to the Future

Managed Support Plans

Business Basic

Business Basic is a innovative management plan. This includes consistent monitoring of servers and desktops with patch and backup management services provided as well as remote server & desktop support from our IT professionals. This package is perfect for a small business with a small IT budget and is need of IT security by being able to detect issues quickly and resolve issues to reduce downtime and protect valuable data from being lost.

Business Essentials

Business Essentials PLUS offers the additional Business Essential plan with a faster response time, discounted rates for service call outs and flat rate fees. This plan is ideal for companies that require small IT issues solved quickly with lower rates to maintain a stable IT budget as they understand the importance of their IT infrastructure, with the need for the moderate level of support and services by our experienced technicians.

Business Ultimate

This plan includes Business Essentials & PLUS with additional benefits. This plan provides the ultimate protection for our clients IT infrastructure with grade A insurance & the fastest response times. This package is designed to ensure their business is running smoothly as soon as possible if any issues occur, while being provided with business class support and services to ensure maximum productivity for businesses that cannot afford downtime.


TEL: (02) 9593 4776

FAX: (02) 9593 4860

N.S.W. 2219

EQUIPT provides innovative IT support managed services which help improve productivity and security.
We have developed three (3) customisable Managed Support Plans to match your unique business requirements.
Every Journey’s different! Our innovating RMM platform supports early detection and remediation of issues before they cause risk of costly downtime or data loss. We will also generate regular reports that provide insight into your IT system including the business value and services being received which will help you plan and budget for future IT expenses.

Remote Monitoring & Management

EQUIPT carefully monitor your system 24/7. This includes monitoring for alerts and providing innovative resolutions remotely which is often before the user realises that there is a problem.

The monitoring system allows our technician to quickly connect to you from our support desk to resolve any query or problem remotely reducing downtime and costs while giving your business the security and support it needs to operate efficiently to maximise productivity.

  Remote Control Monitoring business IT Systems

  Proactive Monitoring & Alerting

  Patch Management

  Task Scheduling

Service Desk, Time Tracking & Billing

Our experienced professionals are here to provide your staff with any technical support needed via email, phone & web from our service desk. For more difficult technical issues, we will come in for an onsite check up to get the business running smoothly again as soon as possible.

Time Tracking
Our time tracking modules help your business capture 100% of your teams progress with our support tickets that can be converted into emails. This allows employees to quickly and efficiently record their time and allocate pre-defined tasks and service requests. Through this effective time tracking method, you can efficiently analysis the time spent on a request to then be able to discover better methods to improve the time consistency and services provided for the organisation and to the customers.

We understand the ability to track and bill invoices on time is important to running a business. EQUIPT can provide you with a flexible automotive billing schedule to give you the ability to track & bill for products or services delivered, for a one-time or recurring basis. This allows your business to manage the entire process with creations of transaction and routing capability, to invoicing in and out on time, this reduces billing errors, cuts time in half and improves customer satisfaction.

Cloud Based Managed Anti-Virus & Internet Security

Protect your business infrastructure and valuable data with our managed anti-virus software from our leading partners. This package includes web browsing control and email security for virus and spam removal, cloud disaster recovery for extra security and a comprehensive alerting component which alerts you and EQUIPT, when a security breach has occurred and removed to give you the peace of mind that our antivirus programs are monitoring for threats 24/7.

EQUIPT leading partners:

  AVG Cloudcare


Asset & Inventory

Give your organisation greater control and efficiency with our managing assets and inventory technology system. We provide every IT asset with an IP address by using a bar code scanner to efficiently tack inventory within your network. This solution allows you to accurately manage the entire life cycle of all IT assets (hardware and software) in your organisation. Giving you the ability to be able to track their location to ensure assets are not missing or stolen, view asset history to plan for the future as it can easily identify opportunities to purchase new hardware and software upgrades.


EQUIPT’s innovative IT report solution adds values to businesses as it reviews the businesses key performance indicators (KPI) and provides a strategic IT plan to support business growth. This is addressed by identifying critical key IT areas that is in need of upgrades and by providing a realistic IT budget and spending’s for future IT investments. This allows businesses to be able gain insight on making the right efficient technology decisions to improve their IT infrastructure, increase productivity and reduces downtime to allow businesses to focus on new projects and maintain a competitive advantage.

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Our customers are very important to us. We're here to work for you and your business. Contact us today.


(02) 9593 4776